Shipping & Delivery
This policy is intended to provide you with a clear understanding of our shipping policies and procedures. Please read it carefully after placing an order in our shop.
Shipping, processing, and order deadlines
- Latest order time: 00:00 Eastern Standard Time (New York)
- Order processing time: 1-5 days, executed on: Monday to Friday
- Delivery time: 4-11 days, shipped: Monday to Friday
- Shipping costs: Free shipping
Cancellation of order
Your order will be fully refunded if canceled within 24 hours of purchase. Please send us an email if you decide to cancel your order. Once orders have been shipped, the order cannot be changed.
Order tracking
Once your order is shipped, a tracking number will be generated. Please provide an accurate email address if you wish to track your order.
Address/phone number change
If you wish to change the phone number or address you provided when placing your order, please contact us as soon as possible before the order is shipped. Once the order has been placed, we cannot change the information. In this case, you can request a return and place the order again.
Order cannot be tracked:
If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to appear. In rare cases, the tracking information may not be updated, but you will still receive your order. Please contact us after the estimated delivery time.
For all other questions, please contact us.