Frequently Asked Questions
When can I expect my order?
It usually takes about 1-5 business days for your order to be processed. The average delivery time is 4-11 business days (Monday through Friday).
How do the rings fit in terms of size?
The sizes of our rings correspond to standard size charts. For more detailed information on sizes and selecting the right size, please refer to our size chart or contact our customer service team.
My expected delivery time has passed, where is my order?
Orders are usually delivered within the estimated delivery time. However, delays may occur. If you have not received your order after 3 additional days after the original delivery date, please send an email to: info@elisabethhayes.com
What are the shipping costs?
When you order from Elisabeth Hayes Jewelry, you always benefit from free shipping.
It usually takes about 1-5 business days (Monday to Friday) for your order to be processed successfully. The average delivery time within United States, Canada, United Kingdom, Australia, and New Zealand is 4-11 business days (Monday to Friday). Elisabeth Hayes offers secure payment options. We use the most common payment providers:
- Paypal
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
What can I do if some products are missing?
Some orders are shipped in separate packages due to weight restrictions. To ensure quality, products may come from different suppliers. If you order multiple products at the same time, they may not be delivered at the same time. Don't worry, your order is on its way. The rest will usually be delivered within 1 to 3 business days.
What should I do if my delivery is damaged?
If your order is damaged upon delivery, please contact our customer service immediately at info@elisabethhayes.com. Please take pictures of the damage and attach them to your email. Please do not return the item without sending us pictures first. This will allow us to find the best solution for you.
What should I do if I have received the wrong product or it does not fit?
Please contact our customer service team at info@elisabethhayes.com. We will work with you to find the best solution. If this is not successful, you will only be responsible for the shipping costs for returning the product to us.